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The Buying Process

At Bancon Homes we understand that buying a home is one of the most important decisions you are ever likely to make.

We make the buying process as simple as possible for you from the day you first meet your Sales Consultant, through to the moment we hand over your keys. We will help make your journey of buying a new home go as smoothly as possible with a high level of customer service.

We understand that the home buying process can be a daunting prospect whether you are a first time buyer or moving up the property ladder so we are always looking for ways to make things easier for our customers.

We hope our buying process guide makes things simpler and buying your new home as easy as possible.

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Step 1 – Choose your home

Once you know how much deposit you have and how much you are able to borrow to buy your home, you’ll be able to start thinking about where and what you’d like to buy. Aside from the mortgage deposit, you also need to factor in a wide variety of costs including LBTT fees and solicitors fees. Once you have established your affordability you can explore our extensive range of new homes – from our luxury apartments to our large executive family homes. Our property portfolio has a home to suit everyone from first time buyers, growing families and those downsizing.

Step 2 – Reserve with us

Once you have found your ideal home then you should reserve your home while it is still available. As soon as we’ve completed the reservation form and received the reservation fee, we will take your chosen property off the market. We can then help you with the next stages of the process.

Step 3 – Consult your Solicitor

Appoint someone you can trust, who is experienced in new homes conveyancing. You may already have a solicitor or a recommendation from family and friends will help. We can also suggest reliable solicitors to you if required.

Ask the Solicitor for a quote so that you know exactly what they’ll be charging for. The more information you can give to your solicitors about the purchase, the quicker and easier the legal procedure will be.

Step 4 – Your Mortgage

Most purchasers will require a Mortgage to buy a new home. If you are unsure how to find one talk to our team of Independent Financial Advisors (IFA) who can advise you and help to decide which mortgage suits your circumstances best. We suggest you do this at early stage, perhaps before you reserve your new home – to ensure that you know how much you can afford before you reserve.
When you found the right mortgage for you, our advisors will supply you with an “application in principle”. Then, once you reserve your new home, you can proceed with a formal mortgage application with some assurance.

Step 5 – Personalise your home

Once reserved and depending on the stage of construction of your chosen home, you can now select your kitchen, the colour and style of your wall tiles, etc. Please check with our sales consultant regarding options available to you
to personalise your new home.

Step 6 – Legalities

When the solicitors of both parties complete the legal contract of purchase, you will be required to sign the contract of sale. At this point the sale transaction will become legally binding, and you are then required to pay your agreed deposit through your solicitor to ourselves.

Step 7 – Your new home

We will keep you notified of progress towards the completion of your new home, and once the date of entry has been agreed your solicitor will arrange for the balance of your funds to be paid and the property then becomes your own. At this point your solicitor will receive the title deeds from our solicitors. Before the entry date, we will invite you to a walk-through of your new home and show you everything you need to know including demonstrating how everything works and most importantly making sure you are 100% happy.

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Customer Care

We have a long standing service commitment to our customers and want to ensure that your new home lives up to your expectations. Bancon Homes cover your home for the first 2 years with warranty and an emergency care service.

Our Customer Care service is available 8.30am – 5pm, Monday – Friday. Our emergency service, which covers a fault arising in the property which is likely to harm persons or property within your home, is available out-with these hours.

Customer Care (8.30am – 5.00pm) 01330 824900
Customer Care Out of Office (1 Call Property Maintenance) 01224 638888
Email customercare@bancon.co.uk

Please be aware that call outs to issues found not to be emergencies may result in costs being passed to you.

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