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In-House Research awards based on customer feedback
Bancon Homes is delighted to announce that in a wholly independent survey, it has once again been accredited with a ‘Gold Award’ and ‘Outstanding Achievement” Award for customer satisfaction. The awards, run by specialist market research company, In-house Research Ltd, are based purely on customer feedback.
In the survey year covering 1 January 2021 to 31 December 2021, 96% of Bancon Homes’ customers said they would recommend the company to their friends.
The prestigious Outstanding Award places the company in the top 10% of companies measured. This is the fourth year in a row Bancon Homes has won this award and reflects how its customers have rated their overall experience.
Allan Clow, Managing Director at Bancon Homes, said: “Excellent customer service is central to everything we do at Bancon Homes and our team work very hard to ensure that our customers are happy with their homes and feel looked after through every step of their homebuying journey. We are therefore delighted to have been awarded a “Gold Award” for customer satisfaction for a fifth consecutive year and an “Outstanding Award” for a fourth year. A company is only as good as its people, and I would like to thank all our staff and contractors for their continued drive to deliver the best possible customer service.”
Tom Weston, Chief Executive at In-house Research commented, “We are extremely proud to be working with such a customer focused business. The ‘Gold Award’ recognises those who put the customers at the heart of everything that they do. The ‘Outstanding Award’ shows the commitment that Bancon Homes have to go above and beyond for their customers. This is the fourth consecutive year that this special award has been accredited to Bancon Homes. It places them alongside the best companies in the UK for customer service. It’s only through delivering an exceptional service throughout the customer journey, combined with a meticulously designed and finished home that satisfaction scores reach this level. We are so pleased to recognise all the staff at Bancon Homes that have contributed to the achievement of both these awards”.
Part of the Bancon Group, Bancon Homes currently has developments in Aberdeen, Banchory, Strathaven and Mintlaw. In 2021 the company was nominated as a finalist in three categories at the Scottish Home Awards, two for its Lochside of Leys development in Banchory and one for the Housebuilder of the Year (less than 100 units). In 2020 its Aspire House development in Aberdeen was also a finalist in the Renovation of the Year category. For further information visit www.banconhomes.com