98% of customers were happy with service received

Bancon Homes has received a gold award in recognition of outstanding customer service.

Surveys by independent customer satisfaction company In-house Research revealed that 98% of Bancon’s customers were thrilled with the service they received and would recommend them to others.

Customers who bought a new-build house in 2017 were contacted by researchers by telephone, and asked questions about the homebuyer journey and experience with their builder.

They were then asked a specific ‘yes’ or ‘no’ question as to whether they would recommend their builder based on the whole experience of purchasing a new home.

Allan Clow, managing director at Bancon Homes, said: “It’s a fantastic achievement to have been awarded this tremendous accolade, which reflects the views of our customers, who are the most important and independent judge of how we are performing.

“This is a great testament to the work ethic and customer focus of everyone at Bancon Homes and I would like to thank all our employees for their continued efforts in delivering the best customer service possible.

“The benchmark has now been set for the future and we look forward to continuing our relationships with current house buyers and creating new ones. Our customers are our top priority and we are continuously thinking of ways to give them a special experience, such as our specially commissioned Bancon Gin, which owners receive when they move in to celebrate the occasion.”

Tom Weston, Chief Operating Officer at In-house Research said: “This shows a great deal of continued focus on the importance of customer satisfaction, as the fact that we speak to an average of 74% of home buyers just proves that these are statistics that can be trusted,” he said.

“We have been working closely with our clients over the last year to support them in their ambitious growth plans, and to ensure that customer satisfaction levels remain a primary objective.”