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Customer Care

We have a long standing service commitment to our customers and want to ensure that your new home lives up to your expectations. Bancon Homes cover your home for the first 2 years with warranty and an emergency care service.

Our Customer Care service is available 8.30am – 5pm, Monday – Friday. Our emergency service, which covers a fault arising in the property which is likely to harm persons or property within your home, is available out-with these hours.

What qualifies as an emergency?

The following situations are classed as emergencies:

  • Complete failure of the heating or hot water systems: an emergency arising from sudden, unexpected and total breakdown of your home’s primary heating system. (In the first instance, please attempt to resolve by following the manufacturers instruction manual
  • A water leak that can’t be contained
  • Complete failure of the electrics (please make sure they’re not caused by a general supply failure in your area and also check the main circuit board and attempt to reset first.)
  • Flooding caused by blocked drain threatening to enter your home
  • Failure of an external door locking mechanism or ground floor window causing a loss of security
  • Gas leak. Where you suspect there is a gas leak you should contact your National Gas Emergency Service
  • Roof leaks. If this is caused by a serious storm, you should call your buildings insurance company.

Customer Care (8.30am – 5.00pm) 01330 824900
Customer Care Out of Office (1 Call Property Maintenance) 01224 638888

Please be aware that call outs to issues found not to be emergencies may result in costs being passed to you.