We understand that there is a lot of information to take in when moving into a new home. Our guides provide useful information about your home as well as our customer care processes. If you have queries, we ask that you refer to these guides in the first instance.  

Bancon Homes Customer Care Brochure October 2024.pdf 
This guide gives information on what you can expect throughout your customer journey.  

Bancon Homes Your New Home Brochure June 2025-4.pdf 
The New Homes Guide provides lots of useful information on your new home.  

How To Bleed a Radiator & Re-pressurise boiler.pdf 
A step-by-step guide on how to bleed a radiator and repressurise your gas boiler. Please note if you have an air source heat pump and are within your 2-year warranty you should contact us directly if radiators need to be bled or the system needs to be repressurised.  

270718CycleCampaignBlockagesLeaflet.pdf 
This link is from the Scottish Water website and gives information on what cannot go down your drains.  

Homeowner guidance documents | Homeowner Guidance – NHBC 
The NHBC provides many useful guides on topics such as cracking in your home, condensation in your home and a guide to your new home.