Warranties, NHBC & NHQB 

Customer Care December 10, 2025

Bancon Homes provides a 2-year builder’s warranty and a 10-year NHBC warranty with each new home.  

Below you will find useful information about the NHBC (National House Building Council) and NHQB (New Homes Quality Board).  

NHBC Warranty  

NHBC is the UK’s leading independent provider of warranty and insurance for new-build homes. Our purpose is to raise standards in house building and championing high-quality homes and protecting homeowners.

For more information on what is covered throughout the 10-year warranty, and to find your specific policy document please use the following links:

We are NHBC – NHBC 
Find your policy documents – NHBC 

New Homes Quality Board 

The New Homes Quality Board (NHQB) is a non-profit organisation dedicated to improving the quality of new homes and customer service provided by developers.  

As part of our mission to improve industry standards, we oversee the New Homes Ombudsman Service to ensure developers fulfil the requirements of the New Homes Quality Code, and to provide compensation if necessary.  

By championing quality new homes and better consumer outcomes, we can help to create a housebuilding sector that benefits all.  

Find out more on the NHQB website.